Privacy policy

Ala Raasi operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ala Raasi is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We collect personal information that identifies or could reasonably be linked to you. This may include:

Contact details: name, address, billing/shipping address, phone number, email.
Financial information: payment card details, transaction history, form of payment.
Account information: username, password, preferences, security questions.
Transaction activity: viewed items, cart activity, wishlist, purchases, returns.
Communications: customer support messages or other messages you send us.
Device details: browser, network, IP address, device ID.
Usage data: interactions with the website or services.

Personal Information Sources

We collect personal data from:

Direct interactions (e.g., creating an account, making a purchase, contacting us).
Automated technologies (e.g., cookies, usage tracking).
Third-party service providers (e.g., payment processors, analytics).
Marketing partners or platforms.

How We Use Your Information

We may use your personal information to:

Provide, tailor, and improve the Services, including fulfilling orders and managing your account.
Send promotional, marketing, and advertising communications.
Detect and prevent fraud or security issues.
Offer customer support and manage your relationship with us.
Comply with legal obligations and protect our rights.

Shipping & Product Origin

All products are shipped from our international distribution center located in Dubai, United Arab Emirates (UAE). We do not publicly display product origin to maintain brand consistency and meet international compliance standards.

How We Share Your Information

We may disclose your information to:

Shopify (our e-commerce platform).
Service providers (payment processors, IT services, shipping partners).
Marketing and advertising partners.
Legal authorities when required, or in connection with a merger, acquisition, or sale.
Our corporate affiliates or when directed by you.

Shopify Relationship

This website is hosted on Shopify, which also processes your personal data. Shopify may collect information from your interaction with our store and other Shopify-powered stores to improve services. Shopify is responsible for its use of your personal information, including respecting your rights.

To learn more, visit the Shopify Consumer Privacy Policy.

Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

Children’s Privacy

Our services are not intended for children under the legal age of majority. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us so we can delete it.

Security and Retention

We use commercially reasonable security measures but cannot guarantee absolute protection. Do not send sensitive data via unsecured channels.

We retain personal data only as long as necessary for account management, order fulfillment, legal compliance, or other legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights:

Access: request to know what personal information we hold.
Delete: request deletion of your personal data.
Correct: request correction of incorrect or outdated information.
Portability: request a copy of your data in a transferable format.
Marketing Preferences: opt out of promotional communications at any time.

To exercise any of these rights, contact us using the information below. We may verify your identity before processing certain requests.

International Transfers

We may transfer and store your personal data outside your country, including to the United Arab Emirates. For transfers from the EU/UK, we use Standard Contractual Clauses or other recognized mechanisms to ensure adequate data protection.

Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and, if required by law, provide notice of changes.